Tech Mahindra Recruitment 2014 - International Voice Process In Pune Walkin Interview

Company Name - Tech Mahindra

Industry Type - IT Industry

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Job Designation - International Voice Process

Job Category - Full Time

Experience - 0 To 2 Years Experience

Fucational Area - Application Programming

Mode - Walkin Interview

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Salary/Package - INR As Per Company Norms

Job Location - Pune

Educational Qualification - Any Graduate

Candidate Skills -

1. Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
2. Follow-up/ update ticket for every call to ensure timely closure.
3. Call ownership, drive to resolution and communication with customer.
4. Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
5. Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
6. Proactive monitoring & Perform documented Escalation process.
7. Troubleshooting on Application Support (Off Shelf or Customized).
8. Troubleshooting on Printers & MFDs.
9. Troubleshooting on VPN software and Collaboration tools.
10. Troubleshooting on Password Reset tools and Remote Control tools.
11. Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking.
12. Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony).
13. Interaction with internal and external stakeholders.

Selection Process -Interview

Last Date -9th to 11th July 2014

Address -

Tech Mahindra, West Wing, Training Block,

Basement Area (-1 Floor), RMG Room

Phase 3, Hinjewadi

Pune

Website -www.techmahindra.com

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