HCL Recruitment 2013 For Freshers 2013 Pass Out Only
Company Name :-HCL
Jobs Description:-
- HCL Recruitment 2013 for Freshers
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instruction
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Job Role :-Fresher
Job Location : Chennai
Mode Of Recruitment :-Walkin
Experience :-Freshers 2013 Pass Out Only
Qualification:-BE, B.Tech, BCA, B.Sc
Candidate Profile:-
- B.Tech (CS/IT/EEE/ECE/E&I)
- BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics, No current backlogs
- 2013 pass out only
- Willing to sign Service agreement of 1 Year (As applicable)
- Willing to relocate, if required
- Willing to work in 24*7 environment
- CTC of 1.80 L/PA
Walkin Date:- 5th December 2013 Thursday
Walkin Time:-9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).
Venue:-
CMR Institute of Technology
132, AECS Layout, IT Park Road
Bangalore 560 037, INDIA
For more details regarding other information click on the below link
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