American Express Recruitment 2013 - Any Degree - November 2013

American Express Recruitment 2013 For Freshers as Customer Service Associate at Gurgaon Apply Online

Company Name :-American Express

Jobs Description:-

• American Express Recruitment 2013 for Freshers As Customer Service Associate
• Excellent Communication Skills.
• Provide Superior Customer Experience On Calls To Consumer Card Members.
• Resolve All Customer Queries And Follow Established Procedures As Appropriate.
• Provide Alternatives And Apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions And Fcr To Card Members.
• Deliver To The Customer, Employees And Shareholder Metrics As Per Goals.
• Highlight Issues Through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times.
• Adherence To Quality And Compliance Guidelines.
• Ability To Take Quick Decisions And Respond To Customer Inquiries.
• Shift Timings: 24/7

Job Role :-Customer Service Associate 

Location :-Gurgaon

Mode Of Recruitment :-Online

Last Date :-As soon As Possible 

Salary :-Best In Industry

Experience :-Freshers

Qualification:-Any Degree 

Candidate Profile:- 

• Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
• Demonstrated Dependability/Self Motivating Skills.
• Change Management Ability.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.
• Proven Analytical and Problem Solving with a strong attention to Detail.
• Workable knowledge of MS Office Applications (Word, Power-point, Excel) 

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