Adobe India Recruitment 2013 - BE/B.Tech - November 2013

Adobe India Recruitment 2013 as Technical Support Consultant  Noida Apply Online

Company Name :-Adobe India

Jobs Description:-

• Adobe India Recruitment 2013 for Freshers As Technical Support Consultant
• Providing day-to-day customer contact and actively seek resolution to customer 
• problems with a high-level customer satisfaction via Email, Chat and Phone in full 
• English.
• Investigating, diagnosing and analyzing technical problems reported by c
  ustomers.
• Communicating with customers to understand their environment and process 
  as closely as possible and recreate their issues if needed.
• Actively strive to handle customer requests and resolve customer issues as 
  often as possible during the first contact.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Call back customers waiting for follow-up in the agreed timeframe.
• Manages all customer communication with the appropriate level of etiquette, 
  timeliness and professionalism.
• Interfacing with internal tier three customer service personnel to determine the 
  exact nature of a problem and provides solution procedures for the customer 
  when possible.
• Managing and escalating customer issues to tier three / accounting / 
  development as required.
• Accurately document all customer interactions in a case tracking database. 
• Content to be logged in full written English.
• Reviewing and providing feedback regarding the knowledge base and technical 
  support documentation to reflect current technical information on product
• Report top call generators, severe issues, new emerging trends, feature 
  requests and common how-to questions.
• Access billing records and deliver receipts upon request using the internal SAP 
  solution.
• Special projects on an as-needed basis.

Job Role :-Technical Support Consultant 

Industry/Job Field:-IT/Software Industry 

Job Location Noida

Mode Of Recruitment :-Joint Campus Placement Drive

Date Of Drive -  08 November 2013

Salary :-CTC: 5.3 LPA

Experience :-Batch 2013

Qualification:-BE/B.Tech

Candidate Profile:-

• BE/B.Tech (CSE / IT / ECE / EEE / EE) 
• Minimum 65% throughout
• Excellent Communication skills and computer fundamentals 

For more details regarding age, qualifications, pay scale, selections and other information click on the below link

Click Here For Adobe India Recruitment 2013 More Detailed Advertisement And Apply

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