CA Technologies Recruitment 2013 - BE,B.Tech - October 2013

CA Technologies Recruitment 2013 For Freshers as IT Customer Support Analyst at Hyderabad Apply Online

Company Name :-CA Technologies

Jobs Description:-

• CA Technologies Recruitment 2013 for Freshers As IT Customer Support Analyst
• Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.
• Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.
• Provide support services to employees with information technology issues involving applications or data, and educational technologies.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.
• Develop, document and implement standard operating procedures and customer service guidelines.
• May be involved in supporting conferences and large training meetings of users in one location. During these times, local support is critical and provides proactive time for upgrades, maintenance, etc.
• Make routine or required customer actions to meet customer needs. Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.
• During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.
• Perform other job-related duties as assigned.

Job Role :-IT Customer Support Analyst 

Industry/Job Field:-IT/Software Industry 

Location :-Hyderabad 

Mode Of Recruitment :-Online

Last Date :-As soon As Possible 

Salary :-Best In Industry

Experience :-Freshers

Qualification:-BE,B.Tech

Candidate Profile:-

• Apply acquired job skills and company policies and procedures to complete assigned tasks.
• Develop applied knowledge of ITIL incident and problem management techniques.
• Give and receive information such as options, technical direction, instructions and reporting results
• Strong communication and interpersonal skills required to understand, troubleshoot and calm problem situations.
• Basic office equipment and Microsoft Office.
• Has solid foundation in many of the critical IT competencies needed to perform the job.

For more details regarding other information click on the below link/Interested candidates can apply this position before the link expires

Click Here For CA Technologies Recruitment 2013 More Detailed Advertisement And Apply

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