HCL Technologies Limited Recruitment For Freshers and Experienced as Technical Support / Customer Support Executive at Noida
Company Name :-HCL Technologies Limited
Jobs Description:-
- HCL Technologies Limited Recruitment for Freshers and Experienced As Technical Support / Customer Support Executive
- Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)
- Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected)
- Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)
- To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)
- Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward)
- Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)
Industry/Job Field:-BPO / Call Centre / ITES
Functional Area :-ITES, BPO, KPO, LPO, Customer Service, Operations
Location :-Noida
Mode Of Recruitment :-Walkin
Last Date :-21st September 2013
Salary :-INR 1,75,000 - 3,00,000 P.A. Process Allowance+overtime+incentives
Experience :-Freshers and Experienced 0-5 Years
Qualification:-Any Graduate, Any Postgraduate
Candidate Profile:-
- Graduate/Under Graduate, Drop Out (Any stream)
- Highly confident communicators with excellent interactive ability
- Tailors tone and communication style to the customers needs
- Speaks standard business English in a neutral accent with no mother tongue influence.
- Keyboard & PC Literate (Knowledge of keyboard and mouse, Navigation of system applications with data input)
- User level knowledge of Microsoft operating systems is required, including simple networking and wireless
- User level knowledge of Apple Mac operating systems or ability to learn is desired
- Advanced diagnostics experience with Microsoft and Apple products is an advantage
- Advanced home networking diagnostics and network security is an advantage
- User level knowledge of Smart Phones, Smart Tablets and similar devices is required
- Diagnostic experience with Smart Phones, Tablets and similar devices is an advantage.
- External - Experience in an international call centre environment.
Walkin Date : 16th September - 21st September 2013
Walkin Time : 10am to 4pm
Venue :
HCL Technologies
A-22, Sector 60, Noida
For more details regarding other information click on the below link
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