HCL Recruitment For Freshers at Walk-in Location : Hyderabad
Job Location : Chennai
Company Name :-HCL
Jobs Description:-
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Industry/Job Field:-IT-Hardware & Networking
Functional Area :-IT Hardware, Technical Support, Telecom Engineering
Walk-in Location : Hyderabad
Job Location : Chennai
Mode Of Recruitment :-Walkin
Salary :-1.80 L/PA
Experience :-Freshers
Qualification:-B.Tech, BCA, B,Sc
Candidate Profile:-
- B.Tech (CS/IT/EEE/ECE/E&I)
- BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics, No current backlogs
- 2013 pass out only
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
Walkin Date : 12th September 2013
Walkin Time : 9 AM
Venue :
Malla Reddy Engineering College (Autonomous)
Maisammaguda, post Via Kompally
Near forest Academy, Medchal
Hyderabad, Andhra Pradesh, 500100
For more details regarding other information click on the below link
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