CONVERGYS Recruitment 2013 For Freshers And Experienced as Technical Support Officer/ Sr. Technical Support Officer at Gurgaon Apply Online
Company Name :-CONVERGYS
Jobs Description:-
- CONVERGYS Recruitment 2013 for Freshers and Experienced As Technical Support Officer/ Sr. Technical Support Officer
- Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
- Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
- This can be related to any computer/peripherals/networking related issues.
- They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
- Communicate Quality standards and maintain customer satisfaction Index.
- Mentor and train the agents on latest issues
- Should come up with new troubleshooting techniques
Job Role :-Technical Support Officer/ Sr. Technical Support Officer
Industry/Job Field:-BPO / Call Centre / ITES
Functional Area :-ITES, BPO, KPO, LPO, Customer Service, Operations
Location :-Gurgaon
Mode Of Recruitment :-Online
Last Date :-As soon As Possible
Experience :-Freshers And Experienced 0-4 Years
Qualification:-Any Graduate - Any Specialization
Candidate Profile:-
- Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support,24/7 US Shift (Night /Late Eve & Graveyard Shift).
- Sound knowledge of operating systems XP, Vista, Windows 7
- Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem.
- Good working knowledge of the Internet
- Advance troubleshooting skills for Atleast one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- One of the Operating systems from the following: XP, Vista, Windows 7
For more details regarding other information click on the below link/Interested candidates can apply this position before the link expires
 | Click Here For CONVERGYS Recruitment 2013 More Detailed Advertisement And Apply |
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