IBM Recruitment For Freshers And Experienced as IT Helpdesk - Technical Service Representative at Bangalore, Hyderabad
Comapny Name :-IBM
Jobs Description:-
IBM Recruitment for Freshers and Experienced As IT Helpdesk - Technical Service Representative
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery
- perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Job Role :-IT Helpdesk - Technical Service Representative
Industry/Job Field:-BPO / Call Centre / ITES
Functional Area :-ITES, BPO, KPO, LPO, Customer Service, Operations
Location :-Bangalore, Hyderabad
Mode Of Recruitment :-Online
Last Date :-As soon As Possible
Salary :-Best In Industry
Experience :-Freshers And Experienced 0-2 Years
Qualification:-Bachelor's Degree/ Diploma
Candidate Profile:-
- Bachelor's Degree/ Diploma
- Fluency in Communications Skills (both spoken and written)/ soft skills
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Questioning skills /probing skills, as relevant to the issue and level of the caller
Contact Preson :-Not Mentioned
Contact Number :-Not Mentioned
Address :-Not Mentioned
Email :-Not Mentioned
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