HCL Recruitment For Freshers at Chennai
Comapny Name :-HCL
Jobs Description:-
- HCL Recruitment for Freshers
- Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Industry/Job Field:-IT-Hardware & Networking
Functional Area :-IT Hardware, Technical Support, Telecom Engineering
Location :-Chennai
Mode Of Recruitment :-Walkn
Experience :-Freshers
Qualification:-BE, B.Tech, BCA, B.Sc
Candidate Profile:-
- B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
- 60% throughout in academics
- No current backlogs
- 2013 Pass Out only
- Willing to sign Service agreement (As applicable)
- Willing to relocate, if required
- Willing to work in 24*7 environment
- CTC of 1.8 L
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE
- Should have good customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCLs value and its methodology
Contact Preson :-Not Mentioned
Contact Number :-Not Mentioned
Walkin Date : 25 th June 2013, Tuesday
Walkin Time : 9:30 am - 12 Noon Registration. (after 12 Noon no registration will be entertained)
venue :
PRIST UNIVERSITY,
No. 8 WEST COTT ROAD,
ROYAPETTAH, CHENNAI - 600 014.
Landmark: Opposite to Express Avenue Mall or next to Woodlands theatre
Email :-Not Mentioned
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