EMC Recruitment For Freshers as Technical Support Engineer at Bangalore
Comapny Name :-EMC
Jobs Description:-EMC Recruitment for Freshers As Technical Support Engineer
In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues.Customer issues may be received by Support Centers through automated dials, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.
Job Role :-Technical Support Engineer
Location :-Bangalore
Mode Of Recruitment :-Online
Last Date :-As soon As Possible
Salary :-INR 370,000
Experience :-Freshers
Qualification:-BCA, BCM, B.Sc
Candidate Profile:-
- You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
- It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
- In critical & complex cases, you may assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools &techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
- You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
- As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.
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