HCL Technologies Limited Recruitment For Freshers as Trainee at Noida - BCA, B.Sc, BE, B.Tech - Walkin Date : 6th April 2013

HCL Technologies Limited Recruitment For Freshers as Trainee at Noida and Chennai

Comapny Name :-HCL Technologies Limited

Jobs Description:-HCL Technologies Limited Recruitment for Freshers As Trainee

Job Role :-Trainee

Industry/Job Field:-IT-Hardware & Networking

Functional Area :-IT Hardware, Technical Support, Telecom Engineering

Location :-Noida and Chennai

Mode Of Recruitment :-Walkin

Experience :-Freshers(2011 & 2012 Passed outs Only)

Qualification:-BCA/ B.Sc (CS / IT / Mathematics / Statistics) / BE B.Tech (CS, IT, ECE, EEE, ENI) 2011 & 2012 passed outs only.

Candidate Profile:-

• BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
• Good communication skills
• Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
• Manage Customer escalations and providing technical resolutions
• Independent troubleshooting within SLA
• Adherence to standard operating procedures / work instructions
• Ensure quality of ticket closure and queue assignment
• Maintain track specific records and Vendor management
• Identify avenue for value adds and present value add summary
• Participate in Talent Management meetings - sharing and acquiring knowledge
• Update the knowledge base - Technically upgrade across versions of environment when required
• Participation in Monthly steering committee meetings (as required)
• Participate in monthly QA audits
• Monitoring and Management of various IT Infrastructure components
• First level of Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs based tasks
• Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing voice support to the clients and online technical resolution
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP

Contact Preson :-Not Mentioned

Contact Number :-Not Mentioned

Walkin Date : 6th April 2013

Walkin Time : 10 AM

Venue :

Ramdeobaba College of Engineering and Management, 

Ramdeo Tekdi, Katol Road, 

Nagpur - 440 013

Email :-Not Mentioned

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