HCL Technologies Limited Recruitment For Freshers as Trainee at Noida - BE B.Tech BCA B.SC - Walkin Date : 15th March 2013

HCL Technologies Limited Recruitment For Freshers as Trainee at Noida

Comapny Name :-HCL Technologies Limited

Jobs Description:-HCL Technologies Limited Recruitment for Freshers As Trainee

Job Role :-Trainee

Industry/Job Field:-IT-Hardware & Networking

Functional Area :-IT Hardware, Technical Support, Telecom Engineering

Location :-Noida

Mode Of Recruitment :-Walkin

Last Date :-As soon As Possible

Salary :-Best In Industry

Experience :-Freshers

Qualification:-BE B.Tech BCA B.SC

Candidate Profile:-

• BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
• Good communication skills
• Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
• Manage Customer escalations and providing technical resolutions
• Independent troubleshooting within SLA
• Adherence to standard operating procedures / work instructions
• Ensure quality of ticket closure and queue assignment
• Maintain track specific records and Vendor management
• Identify avenue for value adds and present value add summary
• Participate in Talent Management meetings - sharing and acquiring knowledge
• Update the knowledge base - Technically upgrade across versions of environment when required
• Participation in Monthly steering committee meetings (as required)
• Participate in monthly QA audits
• Monitoring and Management of various IT Infrastructure components
• First level of Troubleshooting based on Standard Operating Procedures
• Other tasks to complete SOPs based tasks
• Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
• For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
• Responsible in providing voice support to the clients and online technical resolution
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical knowledge of operating systems like Windows XP
• Good Communication Skills
• Immediate joinees
• Willing to Work in Night Shifts
• Technical / Networking/Infrastructure
• No standing arrears

Contact Preson :-Not Mentioned

Contact Number :-Not Mentioned

Walkin Date : 15th March 2013

Walkin Time : 10 AM 4PM

Venue :

Dehradun Institute of Technology (DIT)

Mussourie-Diversion Road,

Makkawala, Dehradun,

Uttarakhand-248009,

India

Email :-Not Mentioned

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