Sasken Network Engineering Limited (SNEL) Recruitment For Freshers And Experienced as Desktop Support Engineer at Bangalore
Comapny Name :-Sasken Network Engineering Limited (SNEL)
Jobs Description:-SNEL Recruitment for Freshers and Experienced As Desktop Support Engineer -10 Openings
Job Role :-Desktop Support Engineer
Industry/Job Field:-IT-Hardware & Networking
Functional Area :-IT Hardware, Technical Support, Telecom Engineering
Location :-Bangalore
Mode Of Recruitment :-Online
Last Date :-As soon As Possible
Salary :-INR 50,000 - 1,00,000 P.A
Experience :-Freshers And Experienced 0 - 2 Years
Qualification:-Any Graduate ,Diploma
Candidate Profile:-
- Technical support involving the support for desktop, point of sale (POS), EDC (card swiping machine), printers etc.,
- Trouble shoot all incoming calls and try to resolve the same on telephone
- Log user calls and give them a trouble ticket
- Track calls
- Assign severity level to each call
- Track each call to resolution.
- Generate call reports using the Service Desk tool provided.
- Escalate the calls, if necessary
- Analyze the call statistics
- Vendor follow-up
- Follow Process as per client guidelines
- Maintain database of the various vendors with details such as contact person, telephone numbers, escalation matrix, response time and resolution time commitments etc.
- Log calls with vendors (including Hardware, LAN/WAN and Firewall/Back-up software related issues requiring Vendor assistance/intervention)
- Coordinate with the vendors and get the problems resolved.
- Escalate problems, if required.
Contact Preson :-Not Mentioned
Contact Number :-Not Mentioned
Address :-Not Mentioned
Email :-Not Mentioned
0 comments:
Post a Comment