HCL Recruitment 2013 - B.Tech, BCA, B.Sc - October 2013

HCL Recruitment 2013 For Freshers

Company Name :-HCL

Jobs Description:-

• HCL Recruitment 2013 for Freshers
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Job Role :-Fresher 

Location :-Walk-in Location : Bangalore

Job Location : Chennai

Mode Of Recruitment :-Walkin

Salary :-Best In Industry

Experience :-Freshers

Qualification:-B.Tech, BCA, B.Sc 

Candidate Profile:-

• B.Tech (CS/IT/EEE/ECE/E&I)
• BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
• 60% throughout in academics, No current backlogs
• 2013 pass out only
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology 

Walkin Date : 10th October 2013

Walkin Time : 9 AM

Venue:

CMR Institute of Technology (CMRIT)

No. 132, AECS LAYOUT,

ITPL Main Road,

BLR-370,

Bangalore,

Karnataka.

Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained)

For more details regarding other information click on the below link

Click Here For HCL Recruitment 2013 More Detailed Advertisement And Apply

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