Sasken Network Engineering Limited (SNEL) Recruitment For Freshers And Experienced

Comapny Name :-Sasken Network Engineering Limited (SNEL)

Jobs Description:-SNEL Recruitment for Freshers and Experienced As Desktop Support Engineer -10 Openings

Job Role :-Desktop Support Engineer

Industry/Job Field:-IT-Hardware & Networking

Functional Area :-IT Hardware, Technical Support, Telecom Engineering

Location :-Bangalore

Mode Of Recruitment :-Online

Last Date :-As soon As Possible

Salary :-INR 50,000 - 1,00,000 P.A

Experience :-Freshers And Experienced 0 - 2 Years

Qualification:-Any Graduate ,Diploma

Candidate Profile:-

Technical support involving the support for desktop, point of sale (POS), EDC (card swiping machine), printers etc.,
Trouble shoot all incoming calls and try to resolve the same on telephone
Log user calls and give them a trouble ticket
Track calls
Assign severity level to each call
Track each call to resolution.
Generate call reports using the Service Desk tool provided.
Escalate the calls, if necessary
Analyze the call statistics
Vendor follow-up
Follow Process as per client guidelines
Maintain database of the various vendors with details such as contact person, telephone numbers, escalation matrix, response time and resolution time commitments etc.
Log calls with vendors (including Hardware, LAN/WAN and Firewall/Back-up software related issues requiring Vendor assistance/intervention)
Coordinate with the vendors and get the problems resolved.
Escalate problems, if required.

Contact Preson :-Not Mentioned

Contact Number :-Not Mentioned

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